Your support team
It's common for most website support companies to have a 'support team' for clients to send requests and tickets to. Most often, this translates into delayed responses, a lack of context and the general feeling that you are just a number amongst many.
That's not how we work.
When our clients join BlueModus – whether for small ongoing support or a giant new project – they are assigned a strategic team that will stick with them through the course of the relationship. This team – a project manager, strategic director and solution lead – bring varied skills to ensure operational excellence, strategic insight and technical know-how. From deep CMS expertise with Kentico, Umbraco, Sitefinity, Sitecore and Kontent.ai to DevOps, SEO and more. This approach has had a dramatic impact on our business, and we’re proud to say, that of our clients’ as well.
Our website support approach
For us, support is far more than maintenance or a “keep alive” effort – we believe in understanding our clients’ business and helping to uncover, guide and help with enhancements, strategy and stability.
Generally, we’ll recommend a small onboarding effort to help us get to know you and get familiar with your codebase. From there, we’ll work with you on a collaborative roadmapping effort to understand and prioritize the next several months. For some this translates into small, quick fix support as they prepare for bigger investments and for others it means we tackle big enhancements to performance, user experience, analytics, SEO and more.