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Services | Website Support

Supporting and enhancing our clients’ websites – with strategy and stability at the center

More than 70% of our business comes from supporting, maintaining and enhancing our clients’ websites. It is central to what we do – we aim to be an extension of our clients’ teams to help them grow and adjust to the ever-changing world of digital marketing.

Your support team

It's common for most website support companies to have a 'support team' for clients to send requests and tickets to. Most often, this translates into delayed responses, a lack of context and the general feeling that you are just a number amongst many. 

That's not how we work.

When our clients join BlueModus – whether for small ongoing support or a giant new project – they are assigned a strategic team that will stick with them through the course of the relationship. This team – a project manager, strategic director and solution lead – bring varied skills to ensure operational excellence, strategic insight and technical know-how. From deep CMS expertise with Kentico, Umbraco, Sitefinity, Sitecore and to DevOps, SEO and more. This approach has had a dramatic impact on our business, and we’re proud to say, that of our clients’ as well.  

Engineer writing code

Our website support approach

For us, support is far more than maintenance or a “keep alive” effort – we believe in understanding our clients’ business and helping to uncover, guide and help with enhancements, strategy and stability. 

Generally, we’ll recommend a small onboarding effort to help us get to know you and get familiar with your codebase. From there, we’ll work with you on a collaborative roadmapping effort to understand and prioritize the next several months. For some this translates into small, quick fix support as they prepare for bigger investments and for others it means we tackle big enhancements to performance, user experience, analytics, SEO and more. 

Organizing thoughts with sticky notes
BlueModus brings innovative solutions and ideas to the table every week, and their keen attention to detail keeps our projects moving on time and in budget. Not only are they forward-thinking, diligent, and enjoyable to work with, we consider them an extension of our own team."

Cara Jordan Hugghins

Senior Manager, Digital Media - Corporate Communications at LivaNova

LivaNova Case Study
We appreciate the range of skillsets available from BlueModus and mature processes they have in place. Also, it's good that we are able to benefit from other large customers they also develop for, from designing solutions to site maintenance and upkeep."

Lawrence Dunn

Software Product Manager at Mainfreight

Mainfreight Case Study
We have worked with Blue Modus for nearly 10 years. They are an intelligent, solutions focused group. I am confident our account team cares about what's best for Wellabe, and that's what I want in a partner."

Marc Patterson

Digital Marketing Manager, Wellabe

American Enterprise Group Case Study
BlueModus is a trusted partner and a core part of our website's success. Working with them on the day-to-day management of our website, as well as the special projects and customizations to meet our unique needs, is a breeze! They are truly an extension of our team."

Stephanie West

Director of Marketing

Steinbach Credit Union Case Study
The entire team at BlueModus has done a great job.”

Danny Christman

AVP, Enterprise Architecture at Sagicor Life Insurance Company

View our portfolio