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Services | Website Support

Supporting and enhancing our clients’ websites – with strategy and stability at the center

More than 70% of our business comes from supporting, maintaining and enhancing our clients’ websites. It is central to what we do – we aim to be an extension of our clients’ teams to help them grow and adjust to the ever-changing world of digital marketing.

Your support team

It's common for most website support companies to have a 'support team' for clients to send requests and tickets to. Most often, this translates into delayed responses, a lack of context and the general feeling that you are just a number amongst many. 

That's not how we work.

When our clients join BlueModus – whether for small ongoing support or a giant new project – they are assigned a strategic team that will stick with them through the course of the relationship. This team – a project manager, strategic director and solution lead – bring varied skills to ensure operational excellence, strategic insight and technical know-how. From deep CMS expertise with Kentico, Umbraco, Sitefinity, Sitecore and to DevOps, SEO and more. This approach has had a dramatic impact on our business, and we’re proud to say, that of our clients’ as well.  

Engineer writing code

Our website support approach

For us, support is far more than maintenance or a “keep alive” effort – we believe in understanding our clients’ business and helping to uncover, guide and help with enhancements, strategy and stability. 

Generally, we’ll recommend a small onboarding effort to help us get to know you and get familiar with your codebase. From there, we’ll work with you on a collaborative roadmapping effort to understand and prioritize the next several months. For some this translates into small, quick fix support as they prepare for bigger investments and for others it means we tackle big enhancements to performance, user experience, analytics, SEO and more. 

Organizing thoughts with sticky notes